Terms and Conditions

Safety on the Internet

Urban Underwear ensures that your credit card and personal information is treated with the strictest confidentiality.

We use Protx 3D secure payment services to process all of our transactions. Protx automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layers protocol (SSL) with an encryption key length of 128-bits, which is the highest commercially available. (You will see a padlock icon appear on the bottom right hand corner of the window.)

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. The Protx servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorised computers.

Should you require anymore information please contact us.

Privacy Policy

Urbanunderwear.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second to provide you with the best possible products and service.

The type of information we collect about you includes: Your name, address, phone number, email address.

We will only email you in the future if you have given us your consent be opting in to our email newsletter, which will be for the purpose of new products and promotions from us only. We will not share your details with any other persons or companies and you will be able to unsubscribe at anytime.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us

Complaints/comments

If you have any comments about any aspect of Urban Underwear, please feel free to send us an email: contact@UrbanUnderwear.com we are always glad to hear anything that will help us improve our service as well as things that we do well.